Online iT HelpDesk Request form now available

Have you ever needed to submit a technology issue to the iT HelpDesk at SMU but did not have access to a phone or WebMail?

There is now another option — the Online iT HelpDesk Request form.

Visit courses.smumn.edu and:

• Click the SMU Services tab.
• Click the “Submit a HelpDesk Request” link in the HelpDesk Services box.
• Fill out the appropriate information on the form for type of customer, username, type of issue. (Choose one option that best fits your situation.)
• Type in a detailed description of your issue or request. The details are critical to an effective resolution. Please provide an alternate email address and a contact phone number to allow us to contact you more efficiently if necessary.

As with any incident logged to the HelpDesk, you should receive an e-mail confirmation that your request was created (logged) and assigned to an iT technician along with the description you provided.

iT and HelpDesk staff review HelpDesk incidents daily and strive to act on each one within 24 hours. You may be contacted for further details as necessary.

HelpDesk Tips:

• Try the “Click here…” link on the WebTools login screen if you have a password issue.
• WebTools password changes effect Webmail, Blackboard, MED website, and Library or network login. Not all users have WebMail or MED accounts. The password changes for all SMU accounts you have. WebMail may take a few minutes to process.
• Initial Blackboard password is not the same as WebTools. Please “Change SMU Passwords” in WebTools to set your SMU passwords to be the same.
• Contact the HelpDesk 800-635-5987, Ext. 7800 or email helpdesk@smumn.edu if you do not receive the confirmation e-mail within a day.